These terms and conditions govern the process and eligibility for refunds related to the C-CAF Care Consultant Accreditation Framework ("C-CAF"). By engaging with the C-CAF services, you agree to be bound by the following terms and conditions regarding refunds:
1. Refund Eligibility
Refunds may be requested in the following circumstances:
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Withdrawal Prior to Accreditation Start Date: If you choose to withdraw from the C-CAF Care Consultant Accreditation Framework before the official start date of your accreditation period, you may be eligible for a refund. However, if a C-CAF administrator has already begun processing your application or working on your consultant file, an administrative charge may apply. This amount will be deducted from the refund.
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Cancellation by C-CAF: If C-CAF cancels or cannot provide the agreed-upon services, a full refund will be issued.
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Extenuating Circumstances: In cases of documented extenuating circumstances (such as serious illness, bereavement, or other significant life events), a partial refund may be considered. Supporting documentation may be required, and any work already undertaken on your file may be subject to non-refundable charges.
Please note: If a consultant fails admittance to the C-CAF directory following review (e.g., does not meet eligibility criteria or quality standards), they will not be entitled to a refund. It is the consultant's responsibility to ensure they meet the required standards prior to applying.
2. Refund Process
To request a refund, you must submit the request in writing to the C-CAF support team via email or the official contact form. The request must include:
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Your full name and contact information
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A detailed explanation for the refund request
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Supporting documentation (if applicable)
Refunds are reviewed on a case-by-case basis and are subject to the conditions outlined in this policy. Upon approval, refunds will be processed within 14 business days.
3. Refund Timeline
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Full Refunds (when eligible): Processed within 14 business days of approval.
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Partial Refunds (e.g., extenuating circumstances, administrative work already undertaken): Depending on the complexity of the case, this may take up to 30 business days.
4. Non-Refundable Fees
The following fees are non-refundable:
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Administrative Work Already Undertaken: Any portion of work completed by C-CAF administrators prior to your withdrawal (e.g., document checks, file reviews) may be charged and deducted from your refund.
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Training or Course Materials: Any costs related to course materials, resources, or external tools provided during the accreditation process are non-refundable once accessed or delivered.
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Certification Fees: Fees paid for registration, certification, or issuing official documentation are non-refundable after processing.
5. Refund Denial
Refund requests will be denied in the following scenarios:
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Consultant Fails Admittance to Directory: If a consultant is not admitted to the C-CAF directory due to not meeting the required standards or failing the review process, no refund will be given.
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Non-Compliance with Terms: If you breach C-CAF policies, procedures, or requirements, you will not be eligible for a refund.
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Late Requests: Refunds requested after the accreditation process has significantly progressed, or without valid justification, may not be granted.
6. Modifications to Terms
C-CAF reserves the right to amend these refund terms at any time. Any updates will be communicated via official channels.
7. Contact Information
For refund enquiries or to submit a request, please contact:
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Email: hello@c-caf.co.uk
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Website: https://c-caf.co.uk/
By registering for the C-CAF Care Consultant Accreditation Framework, you confirm your agreement with these terms and conditions.