Our team of 300+ experts delivers tailored HR and Employment Law, Health & Safety and Regulatory Compliance solutions designed to empower care homes and healthcare organisations to achieve excellence, operate with confidence, and consistently exceed regulatory standards.

Our services
We understand the unique challenges of the care sector. That’s why our services are tailored specifically for the sector including:

- 24/7 Health & Safety and HR advice: expert guidance around the clock, 365 days a year, from our team of specialists.

- HR & Employment Law handled: We take care of essential documentation like contracts, handbooks and policies, keeping everything updated in line with the latest legislation, whilst our online platform, Atlas, helps streamline everyday HR tasks, from admin and rotas to holiday planning.

- Health & Safety support: comprehensive support that includes on-site inspections from our expert consultants, risk assessment guidance, intelligent incident reporting tools, and certified training tailored to care providers.

- Regulatory Compliance: End-to-end support for meeting CQC/CI/CIW requirements, including professionally researched and written policies and procedures, a specialist online self-assessment tool aligned with recognised standards, and detailed mock inspections.

Why Citation?

The care sector is constantly evolving—and so are we. We work closely with industry experts and over 30 care partners including Care England, Scottish Care and NCA to keep our services up to date, freeing care providers to focus on what truly matters: delivering safe, person-centred care.

What sets Citation apart is our commitment to delivering personalised, practical solutions. We recognise that every care provider faces unique challenges, so we listen, tailor, and deliver services that make a measurable difference. With our expertise by their side, your clients can operate more efficiently, focus on delivering high-quality care, and meet every inspection with confidence.