Laura Wood has provided strategic and operational consultancy support across our supported living services. This has included quality and governance oversight, regulatory compliance, review of policies and procedures, audit and quality assurance, identification of areas for improvement, and providing professional guidance to the senior management team. Laura has also provided coaching sessions to the directors which enabled them to gain further strategic confidence.

Laura has a strong and comprehensive understanding of health and social care regulation, safeguarding, quality assurance and best practice. Laura has been able to provide practical recommendations and improvements within our services which is evident through the through mock inspection she recently carried out. Her knowledge is valuable in supporting the management team to understand regulatory requirements and maintain a strong focus on safe, person-centred and outcome-focused care. Laura keeps her knowledge up to date and always suggests new guidance and processes which need to be implemented.

Throughout Laura’s engagement with our organisation she has consistently demonstrated a high level of professionalism and commitment. Her approach is thorough, constructive, and solution-focused, while maintaining appropriate professional challenge where required.

The consultancy support provided has contributed positively to our quality and governance arrangements, strengthening our approach to audit, compliance, monitoring and continuous improvement. Laura’s input has helped us identify areas requiring further development, establish appropriate actions and improve consistency across our services. Her feedback from the mock inspection including an improvement roadmap was extremely helpful.

I would have no hesitation in recommending LSW Care Solutions Ltd to other health and social care providers.

LSW Care Solutions Ltd has provided invaluable support to our company in strengthening CQC compliance and helping us work towards the standards expected of a service rated ‘Good’. We have benefited from regular weekly support, alongside daily guidance when needed to address emerging issues. Laura has been attentive, approachable and readily available, offering reassurance and practical advice whenever we have needed support.
Laura has consistently demonstrated extensive knowledge of health and social care regulations and good practice. As a Registered Manager, I have found her guidance particularly valuable in developing my own knowledge and understanding, enabling me to manage our service more effectively, confidently and safely.
The quality of support provided by LSW Care Solutions Ltd has been consistently high, with professionalism, care and a clear commitment to improving our service. Laura’s contribution has helped us strengthen our quality assurance, regulatory compliance and staffing standards, while supporting more person-centred outcomes for the people in our care.
I am grateful for Laura’s ongoing support and would confidently recommend LSW Care Solutions Ltd to other care providers seeking knowledgeable, responsive and professional consultancy.

I am delighted to provide this reference for Laura Wood of LSW Care Solutions Ltd. As Director of Harley House Supported Living Ltd, part of Dee’s Group, I have worked with Laura as our consultant and trusted adviser for the last five years. Her support has made a real and lasting difference to our leadership, governance and quality of care.

Laura designed and delivered a comprehensive management development programme for our managers, with each element building on the last. It covered resilience, leadership and accountability, difficult conversations, supervision and appraisal, performance management, safeguarding, incident management, disability and neurodiversity, psychological safety, and quality and governance.

She also carries out thorough mock inspections that closely follow the CQC’s current assessment approach. Her feedback is clear, fair and prioritised. Each month she also advises us on regulation, governance, safeguarding and risk, complex cases, service growth, policy, commissioning and workforce matters.

Laura’s knowledge of health and social care regulation is outstanding, and she turns it into practical guidance that fits our services. She is consistently professional, responsive and approachable.

As a result, our managers are more confident and accountable, and supervision is more consistent. Our governance and incident management are more robust, and we are well prepared for regulatory scrutiny.

I recommend Laura and LSW Care Solutions Ltd to other providers without hesitation. I am happy for this reference to be used in her professional evidence portfolio and in support of accreditation, quality assurance or professional membership applications.

Thanks to Laura Woods' expertise, knowledge and commitment we are now operating a successful LD Residential Respite and Day Service home supporting complex and challenging individuals.