Most quality management systems are built to store information; Cloda is built to make sure staff actually understand it and use it. By combining an AI digital assistant with a full quality management platform, Cloda centralises the core functions providers need to manage compliance, while making the day-to-day experience genuinely easy for frontline staff — driving user adoption rates of over 80%, and document acknowledgement rates of up to 93% for some clients.

The system supports a range of core quality and compliance functions, including:

• Policy & Procedure Access – Staff can Just Ask Cloda their procedure queries and she will instantly provide the answers they need from approved policies and procedures, in their own language.
• Comprehension, Not Just Access – An automatic comprehension check confirms staff have understood a procedure, not just opened it, so providers can evidence real understanding.
• Training Management – Schedule, assign and track staff training, including custom podcasts generated from a provider's own policies for learning on the go.
• Audit & Quality Improvement Oversight – Manage the full internal audit lifecycle from schedule to resolution with real-time QIP tracking, helping governance teams demonstrate quality and safety.
• Compliance Insights – Staff document activity and quiz results are turned into compliance intelligence, flagging knowledge gaps and retraining needs before they impact care.
• Risk & Incident Management (expanding) – Cloda is extending into risk registers and incident, complaint and feedback reporting, all enhanced with AI functionality.

Consistently high user adoption rates for Cloda, indicate that frontline staff like using Cloda to support them in their daily workflow. The result is care teams who are better informed and more confident, and providers who are better equipped to evidence the quality and safety of the care they deliver. 

Traditional quality management systems are built to store information. Cloda is built to be part of the team — an AI digital assistant staff can turn to for instant, reliable answers on their policies and procedures, any time they need one. In fact, 29% of queries in Cloda happen outside normal working hours, proof that staff rely on Cloda whenever care is being delivered, day or night, not just during a 9-to-5.

That reliability comes from being genuinely easy to use. Providers see 80%+ staff adoption within six weeks, and some clients have reached document acknowledgement rates of 93% — because staff choose to use Cloda, rather than being made to. And Cloda goes further than access: an automatic comprehension check before policy acknowledgement confirms staff have actually understood a procedure, not just opened it, so providers can evidence understanding, not just distribution.

Policies, training, audits and compliance insights all sit in one centralised system, giving providers a single, joined-up view of quality and compliance, instead of managing it across separate spreadsheets, folders and platforms. For C-CAF members, that combination is what makes Cloda worth recommending: a QMS that feels like an extra pair of hands for every care team, and gives providers real evidence of quality, not just paperwork.